Returns Policy

We at Warlord Games are proud of our products and passionate about making sure every customer has a great experience. If you aren’t happy with your purchase for any reason please contact us on our main phone number: +44 (0)115 978 4495 or US toll-free on 18333261246

This number is staffed by our Customer Service team Monday - Friday, UK time 9am - 9pm (04:00 - 16:00 EST) and Sat - Sun: UK time 9am - 5pm (04:00 - 12:00 EST). You can also email us at info@warlordgames.com

We want every customer to feel valued, here’s a guide to the most common reasons people request a refund or exchange: 

• Missing or damaged parts - call us or email the details of the problem with photos if you can. In most cases we won’t ask you to return anything, we’ll just send out what you need.

• I bought the wrong product - get in touch and we’ll work with you to figure out the problem and suggest alternatives.

• I’ve changed my mind - contact us and let us know your reasons to help us understand how we can improve our product descriptions and customer service. We can arrange an exchange, as outlined below.

If you still don’t want the products or need to exchange them, and they are still in the original condition you can return them to the address below:

Customer Service
Warlord Games
1A Central Court
Finch Close
Nottingham
NG7 2NN
United Kingdom

 

Please use the original packaging if possible, if not ensure they are securely packaged. If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. Once we have received your return we’ll refund you using your original payment method, though you’ll be responsible for the return shipping costs. Alternatively, if you’d prefer a credit for your order on your account we may be able to contribute towards the return costs. If in doubt, get in touch!